Returns & Exchange Policy

Our Return and Exchange Policy:

Items purchased within the last 30 days are eligible for return or exchange.
The item must have all tags attached, be unworn and unwashed, and have the original tags intact.
The customer is responsible for the cost of returning the item.
Refunds will be processed within 7-10 days of receiving the return. Return costs are non-refundable.
If exchanging an item, there will be no return fee and we will re-ship the new item to you free of charge.
If returning an item, please include your order slip or a note with your order number and name. We recommend using a tracked or signed service and keeping your receipt as proof of postage.
If horse wear has been used or tried on your horse, it cannot be returned.
For hygiene reasons, head wear, socks, and all underwear items are non-returnable for a refund or exchange. Please double check sizing before purchasing or contact us for assistance.
Gift vouchers are non-refundable.

Follow the normal returns process and select "Faulty/Damaged" as the reason.
You will need to upload a photo of the issue for our returns department to analyze.
Once the issue has been accepted, you will receive confirmation via email and can proceed to package the item and return it to us as normal.
Please note that refunds are only eligible within 30 days of receipt.
Your item must be deemed faulty within 90 days at the discretion of Equine Culture. We are happy to offer a credit note or exchange for the faulty or incorrect item within this time frame.
Please be aware that any general wear and tear will not be deemed as a fault.

Return Address:

Equine Culture,

125 Malmani Road,

Sterkfontein Farm Estates, Oaktree,

Johannesburg, Gauteng,

South Africa 1739